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Nga Kakano have a new after hours service for all our enrolled patients who require support. If you are enrolled with the Nga Kakano GP Service, you can now access Kā Ora telecare.

Kā Ora Telecare provides people living in rural areas with a quick and easy solution to connect with a health care professional for afterhours Medical Advice and Treatment. Fees apply for consults with a clinician (Nurse Practitioner, General Practitioner and Emergency Doctor).

What is Telecare?

Telehealth or virtual healthcare provides a way of having an appointment with a doctor without seeing them in person. It’s sometimes also called e-consultation.

How it works:

The service is open 5pm to 8am (evening and overnight) on Weekdays, and 24 hours in Weekends and Public Holidays.
You can connect with the Kā Ora Telecare team by:

1. Calling 0800 2 KA ORA (0800 252 672)

Available during at all service hours

You will first be greeted by a Kaiawhina or a Nurse. The team will assess your health needs, and you can either see a Clinician directly or you may also choose to schedule an appointment later in the evening

2  Booking an Appointment online through the Book Appointment button on the website – Kā Ora Website

Available from 5pm to 10pm weekdays and 8am to 10pm weekends and public holidays

By booking an appointment, you will have a specific appointment time to connect directly with the medical team over phone or video.

If you need an urgent appointment after 10.00pm, please directly call the 0800 2 KA ORA (0800 258 672) number to connect with our overnight team.

Payment Information: 

At Ka Ora, we offer you free access to care navigators and nurse consultation. Fees apply for consults with a clinician (Nurse Practitioner, General Practitioner or Emergency Doctor).

On booking virtual appointments online, you will be asked to enter your credit or debit card details, however your card will not be charged until your appointment is completed. If directly calling 0800 2 KAORA, the administrative team will send you an invoice for your consultation the following day. This will include options to pay via credit, debit card or bank transfer.